FAQ:

1.What application software does the machine use?Is embroidery software included?

Our machines support the format of DST or DSB.Embroidery software not included,as long as the software meets the DST or DSB format, our embroidery machines support it. If you have advanced requirements for design patterns, it is recommended to buy Wilcom/Hatch/Embrilliance, and you can find teaching videos on their official website or channel.

2.If need to pay relevant taxes?

The AliExpress platform will collect and pay on behalf of countries such as the United States, France, Australia, and New Zealand, and no additional payment is required. If the platform does not collect and pay on behalf of you, you will also be prompted to pay the relevant taxes and fees. At that time, you can just cooperate with the customs clearance and pay the corresponding taxes and fees. Taxes will be levied according to local country tax policies. Some national platforms do not indicate the amount of taxes and fees, such as the United Kingdom and Andorra, but taxes and fees still need to be collected.

3.How many patterns can you make, and can you design your own pattern?

There are 96 modes in our system. You can design your own pattern, just convert the pattern to the design with embroidery software. The embroidery design must be in DST or DSB format, and then import it to the embroidery machine with USB.

4.What accessories are in the box?

Accessories in the box: & 24 Threads & Tear Away Stabilizer & Bobbins,embroidery presser,thread cover*3,U disk,Cutting knife,bolt driver,needle,the bobbin*3,wrench,tweezers,stylus,scissors,hoop 100*235,hoop100*100,inner cauldron*2,bobbin cover*2.

5.Can EOC05 embroidery machines embroider letters?

Yes, the 05 embroidery machine can embroider letters, names, carpets and so on. There are 26 letters and 8 fonts in our system.

6.Can embroidery be done on hats/blankets/towels/sheets?

Yes,our machine is suitable for flat embroidery. It can be embroidered on clothes, bags,pockets,blankets,towels,sheets and so on.If it is a hat made of soft material, it is also possible.

7.Can I sew regular seams as well as embroidery?

Poolin EOC05 can only be used for embroidery. If you have sewing needs, you can also search"sewing machine" in our store.

8.How long is the warranty?

One year,but if there is a problem, there will be an online engineer to answer your questions and tell you how to repair it. One to one tutoring.We will establish a group to provide you with free lifetime after-sales servic.

9.How many spools can the machine put?

For our 05 single-head machine, one spool can be placed on it. Poolin reminds you that if you want to put multiple spools, you can use it with our "thread stand”in our store.

10.What is the embroidery area of the machine?How big are the two embroidery frames given?

Our embroidery area is up to 100*235mm.Hoop1 size is100*235mm,hoop2 size is 100*100mm.If you buy 05 embroidery machines, you can get two embroidery frames for free.

11.Does this machine have a threader?

Yes, our embroidery machine have an automatic needle threader.

【Tips】 – The embroidery machine cannot recognize the pictures directly, all the pictures must be designed in the embroidery software and exported in dst/dsb format.